Refund Policy

Every DiscoverSponsors subscription comes with a 14-day money-back guarantee on your first purchase. If the product doesn't help you find sponsors worth pitching, ask within 14 days and we refund you — no questions asked, and no need to explain yourself. The one exception is contact reveals, which are delivered data you keep; see below.

Policy updated 8 October 2026. Purchases made before that date keep the 30-day guarantee they were bought under.

What the guarantee covers

The guarantee applies to your first payment on any subscription plan — Light ($9.99/month or $99.99/year), Creator ($19.99/month or $199/year) and Agency ($59/month or $590/year). You have 14 days from the date of that first charge to request a refund.

Contact reveals

The guarantee covers the research product: search, recommendations, alerts and outreach tracking. Contact reveals are different — each one delivers a named person or role inbox that you keep, and we pay a data provider for it. So reveals are counted when you ask for a refund:

• Up to 2 reveals used: full refund.
• 3 to 5 reveals used: full refund minus $2 per revealed contact.
• More than 5 reveals used: the purchase is not refundable.

A reveal only counts when it delivered a contact. Searches that found nobody, and LinkedIn-page-only results, are free and never affect your refund.

Renewals and cancellation

Subscriptions renew automatically until you cancel. You can cancel in one click from your billing settings at any time, and you keep full access until the end of the period you have already paid for — cancelling never cuts your access short.

Renewal charges are not automatically covered by the 14-day first-purchase guarantee, and we do not pro-rate the unused part of a period. If a renewal caught you by surprise, contact us anyway — we would rather sort it out than keep money you didn't mean to spend.

One-time purchases

One-time add-ons, such as extra channel slots ($14.99 each), are refundable within 14 days as long as the slot has not been used. Once an add-on has been consumed it is no longer refundable, because the access it unlocks has already been delivered.

How to request a refund

Email support@discoversponsors.com, or reply to the receipt you received at checkout. Tell us which account and which charge, and we will start the refund. You do not need to justify the request inside the guarantee window.

How refunds are paid

Payments are processed by Creem (creem.io), our Merchant of Record, which also handles refunds and any sales tax or VAT charged on the original order. Refunds go back to the original payment method. We issue them as soon as we see the request; how quickly the money lands is up to your bank or card issuer, and typically takes 5–10 business days. Your receipt also shows how to contact Creem directly about an order.

Your statutory rights

Nothing in this policy limits the rights you have under the consumer protection laws of the country you live in. Where those laws give you a right to withdraw from a purchase (for example the 14-day right of withdrawal in the EU and UK), that right applies in addition to this policy.

Before you open a chargeback

Please email support@discoversponsors.com first. A chargeback freezes the account while the bank investigates, which takes far longer than simply asking for the refund. We would rather refund you today.

Questions

This policy sits alongside our Terms of Use and Privacy Policy. Plan details and the full FAQ live on the pricing page.